Q: How do I get into the Project/Work Requests page?
A: You can submit a project/work request by going to the DASH landing page and then clicking the Facilities Project/Work Request button.
Q: How do I see all requests instead of just mine?
A: Click the Show All Requests toggle switch at the top.
Q: Do I have to change the campus to UTHSC?
A: Yes, for now, you must change Campus from UTK to UTHSC if you are on the Memphis campus. If you reside on the Knoxville campus, please select UTK as your campus. If you reside elsewhere in the state, please work with your local provider/landlord.
Q: Can I type information into a field, such as Asset, or must I use the drop-down menu?
A: You can do both! You can start typing in a field (using % as a wildcard, if needed) then choose from the drop-down menu. For example, type Alex% in the Asset field and you can see all the assets in the Alexander Building. Use the drop-down menu to choose the one you need. You can also use the % wildcard in the middle of a search (e.g., Alex%elevator).
Q: I typed in an asset I know we have and it’s not coming up.
A: Make sure you have UTHSC chosen as your campus. If you have to change it from UTK to UTHSC, you must re-enter your asset information.
Q: Do I always need to enter a Fund?
A: Yes, the fund is required and defaults to the creator’s fund, but it can be changed. You can find this info at IRIS to DASH COA Cross Reference by entering your IRIS cost center.
Q: Can I make a request for others?
A: Yes! As the creator, the system will track both your information and that of the person you enter in the Requested For field. This gives us two people to contact if we need more information.
Q: What if I need something for a new employee who has not been onboarded yet?
A: DASH doesn’t have the time lag that IRIS had, so things should happen faster, but you do need to have a NetID for the new employee before entering a request for them. Keys should be requested through the Work Request portal.
Q: How do I expand the request to see more information?
A: Click > beside the request to expand and see all the information.
Q: Can I edit a request?
A: At this time, you can’t edit a request. Call 901.448.8888 for assistance.
Q: I expanded the request and don’t see a work order. Do I need to do something?
A: Some requests, especially chargeable ones, must be approved by a supervisor. Once it is approved, you will see the work order.